HEAT: Call Logging

This version was released in 2004. Based on their website I cannot find the current version they are on.

Application Details:

Version: 8.01
License: Retail
Votes: 0
Latest Rating: Silver
Latest Wine Version Tested: 0.9.58.

Maintainers: About Maintainership

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Test Results

Old test results
The test results you have selected are very old and may not represent the current state of Wine.
Selected Test Results

What works

The application will not even begin the install in wine 0.9.57; the installer exits and wine crashes. However, I did get the installer to work in 0.9.33.

What does not

After installing it with wine 0.9.33 I was unable to add the needed system DSN via ODBC so I was unable to actually try the program. I installed MDAC 2.8 and set it to native using winetricks, then I attempted to add the DSN. I'm able to select my server from the list of SQL servers but when I try to change from the default database for the DSN to the specific database where the application resides, the list of databases does not appear.


What was not tested

The actual application.

Hardware tested


  • GPU:
  • Driver:

Additional Comments

I'm currently in the process of doing a regression test for the install of the application.

selected in Test Results table below
Operating systemTest dateWine versionInstalls?Runs?Used
ShowUbuntu 7.10 "Gutsy" i386 (+ variants like Kubuntu)Mar 31 20080.9.58.Yes Yes SilverChad Sikorra 
CurrentUbuntu 7.10 "Gutsy" i386 (+ variants like Kubuntu)Mar 17 20080.9.57.No Not installable GarbageChad Sikorra 

Known Bugs

Bug # Description Status Resolution Other apps affected

Show all bugs

HowTo / Notes

There is considerable slowness when starting the application and switching between call groups/work orders. This is because Wine currently has no DIB engine, so it makes a single function call thousands of times, slowing the application to crawl at some points. If you add Max's DIB engine from bug 421, then the application runs much, much faster. 

To install HEAT and be able to run Call Logging you need to be running wine version 0.9.58, all previous versions crash when the call logging application GUI launches. If you use a version older then 0.9.59, then you need to install dcom98 via winetricks.

Start with a fresh .wine directory, and do the following...

- wget

- chmod +x winetricks

- ./winetricks (Choose to install mdac27, and native_mdac)

- Run winecfg and set the windows version to windows 98.

- Run the HEAT install and then set your data source.

- HEAT Call Logging should launch and run fine as long as you keep the windows version on 98.

Known issues :

- The First Level Support module will not open.

- The infocenter behavior is glitchy and duplicates information.

- There are minor graphical issues with the layout of the fields in work orders.


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