HEAT: Call Logging

What works

The application launches. You can open, close, and edit work orders.

What does not

The infocenter is glitchy and duplicates information. Trying to launch the knowledgebase module produces an error saying that it is already running and it refuses to launch.

Workarounds

What was not tested

Sending email feedback for work orders. I do not use the dashboard, so that was not tested. I also do not use any reporting features, so I'm unsure if that works.

Hardware tested

Graphics:

• GPU:
• Driver:

Additional Comments

You need to install dotnet1.1, dotnet2, and MDAC 2.7 (or higher) to install the application. Also, the application will only launch in Windows XP mode. This also means you need to use builtin ODBC to get the app to work if you use an MS SQL database.

There is considerable slowness when starting the application and switching between call groups/work orders. This is because Wine currently has no DIB engine, so it makes a single function call thousands of times, slowing the application to crawl at some points. If you add Max's DIB engine from bug 421, then the application runs much, much faster. 

To install this application, launch a terminal and do the following commands with a fresh .wine directory...

$ wget http://www.kegel.com/wine/winetricks

$ ./winetricks dotnet11 dotnet20 mdac27

Then run the HEAT executable and let it install like normal.

If your environment is using a MS SQL server, then you will need to setup a DSN using unixODBC and FreeTDS. For the application to work correctly, you need to be running FreeTDS v0.82 or higher.

If you need to use unixODBC, you also need to make the following change to your wine registry...

$ wine regedit

Navigate to ...

[HKEY_LOCAL_MACHINE\Software\ODBC.INI]

[HKEY_CURRENT_USER\Software\ODBC.INI]

and add a key here. So it will look like...

[HKEY_LOCAL_MACHINE\Software\ODBC.INI\MyDSN]

[HKEY_CURRENT_USER\Software\ODBC.INI\MyDSN]

Then add a string value to each of these keys. The string should be named "Driver" and the value can be anything you want, so long as it isnt blank.

Then go to a work Windows box that has HEAT 8.4.4 installed and export the registry entries from the following locations ...

[HKEY_LOCAL_MACHINE\Software\FrontRange Solutions]

[HKEY_CURRENT_USER\Software\FrontRange Solutions]

And then import them into the registry using wines regedit program.

Also, the program has odd window behavior, and I found it easiest to simply go to winecfg and change it so that it runs in a virtual desktop.

To bypass the initial login when you launch CallLogging, create a modified shortcut with switches like the following ...

env WINEPREFIX="/home/user/.wine" wine "C:\Program Files\HEAT\CallLog32.exe" /d database /u user /p password