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Category: Main Special Purpose Kayako Desktop 4.2.0.683

Kayako Desktop

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Latest version as of 2/19/2013

Maintenance release

Change Log:

Bug Fix Fixed bug: Crash experienced by some users with secure connections (SSL)
Bug Fix Fixed bug: OnSite - Display settings can be abandoned
Bug Fix Fixed bug: OnSite - 404 error on Windows XP
Bug Fix Fixed bug: OnSite - Log files not created

Application Details:

Version: 4.2.0.683
License: Free to use
URL: http://www.kayako.com/
Votes: 0
Latest Rating: Gold
Latest Wine Version Tested: 1.6.2

Maintainers: About Maintainership

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Free Download Contains download links for the latest 10 updates

Test Results

Old test results
The test results you have selected are very old and may not represent the current state of Wine.
Selected Test Results

What works

  • Accessing/logging into a kayako install
  • Client listing, including all functions except those listed in the 'does not work' section. NOTE: There seems to be a bit of lag between issuing an action and the action occuring (I.e. sending messages, beginning a message,  etc)
  • Client list map view
  • In-line web browser (Note: Cursor does not change when hovering over links)
  • All toolbar functions, except those listed below
  • Client/Staff live chat
  • Sound/Popup alerts

What does not

Nothing came up in testing

Workarounds

What was not tested

  • Banning (Had nobody to test on besides myself) 
  • VOIP
  • OnSite remote control

Anything else not mentioned in the above sections.

Hardware tested

Graphics:

  • GPU:
  • Driver:

Additional Comments

Before installing kayako, create a win32 wineprefix, and install the following winetricks packages: ie8, gdiplus, vcrun2008 I performed my installation from the command line using the following commands: WINEARCH=win32 WINEPREFIX=~/.wine-kayako winecfg env WINEARCH=win32 WINEPREFIX=~/.wine-kayako winetricks ie8 env WINEARCH=win32 WINEPREFIX=~/.wine-kayako winetricks gdiplus env WINEARCH=win32 WINEPREFIX=~/.wine-kayako winetricks vcrun2008 env WINEARCH=win32 WINEPREFIX=~/.wine-kayako wine ~/Downloads/KayakoDesktop_4.2.0.683-STABLE.exe --- NOTE: Kayako Desktop does present an error message whenever I launch it. However, it does not actually close the program, and it appears to otherwise work normally through testing. Marked Silver instead of Gold due to the error on launch, and the lag/delay issues.

selected in Test Results table below
Operating systemTest dateWine versionInstalls?Runs?Used
Workaround?
RatingSubmitter
ShowUbuntu 14.10 "Utopic" amd64 (+ variants like Kubuntu)Feb 25 20151.6.2Yes Yes Goldan anonymous user 
CurrentUbuntu 12.04 "Precise" amd64 (+ variants like Kubuntu)Aug 21 20131.6Yes Yes Silveran anonymous user 
ShowLinux Mint 16 "Petra"Apr 17 20141.4.1Yes Yes Silveran anonymous user 

Known Bugs

Bug # Description Status Resolution Other apps affected

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