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Category: Main Special Purpose Kayako Desktop 4.2.0.702

Kayako Desktop

Latest version from Kayako as of Oct 6, 2014

Version: 4.2.0.702 (stable)
Severity: moderate

Maintenance release which includes the same fixes as 4.2.0.701

Change Log:

Bug Fix DPI scaling issues addressed
Bug Fix saved chats now render properly in browsers
Bug Fix Chat view renders better in more scenarios (for example text selection was not working sometimes)
Bug Fix uninstaller now properly removes entry from control panel
Bug Fix Fixed occasional freeze when closing a chat window

Also new since last entry here on WineHQ:

Version: 4.2.0.699 (stable)
Severity: low

Maintenance release

Change Log:

Bug Fix Fixed potential crashes related to networking
Bug Fix Fixed scaling on high-DPI devices


Application Details:

Version: 4.2.0.702
License:
URL: http://www.kayako.com/
Votes: 0
Latest Rating: Silver
Latest Wine Version Tested: 1.7.27

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Test Results

Old test results
The test results you have selected are very old and may not represent the current state of Wine.
Selected Test Results

What works

  • Install
  • New account setup
  • Logging in
  • Client list
  • Live chat
  • Sound/Popup alerts
  • Notification/System tray icon
There is a delay in actions, but it is not entirely clear if that is typical or slowness on the server side.

What does not

  • OnSite remote support did not work, but it is unclear if that was a client issue or due to Wine.
  • Clicking on the tray icon does not raise the window to the top, clicking on its taskbar icon does.

Workarounds

What was not tested

  • VoIP
  • Other features not explicitly mentioned

Hardware tested

Graphics:

  • GPU:
  • Driver:

Additional Comments

The latest version of Kayako Desktop needs vcrun2012. I had to manually copy the DLLs into the windows/system32 dir of the prefix since it wasn't in winetricks when I checked. One of those DLLs needs a function that is only in Wine >= 1.7.11. I tried with Wine 1.7.27 and after following the above instructions, plus upgrading Wine, it works. It is possible that working from a clean slate with Wine 1.7 it may not need those manual steps, but it needs additional testing. To get wine1.7 on an Ubuntu-like system, run: sudo add-apt-repository ppa:ubuntu-wine/ppa sudo apt-get update sudo apt-get install wine1.7 Steps from previous version (copied here): Before installing kayako, create a win32 wineprefix, and install the following winetricks packages: ie8, gdiplus, vcrun2008 WINEARCH=win32 WINEPREFIX=~/.wine-kayako winecfg env WINEARCH=win32 WINEPREFIX=~/.wine-kayako winetricks ie8 env WINEARCH=win32 WINEPREFIX=~/.wine-kayako winetricks gdiplus env WINEARCH=win32 WINEPREFIX=~/.wine-kayako winetricks vcrun2008 env WINEARCH=win32 WINEPREFIX=~/.wine-kayako wine ~/Downloads/KayakoDesktop_4.2.0.702-STABLE.exe NOTE: You may need to manually obtain the DLLs for vcrun2012 until it shows up in winetricks, or unless the installer runs on Wine for you. env WINEARCH=win32 WINEPREFIX=~/.wine-kayako wine vcredist_x86_2012.exe /install /quiet /norestart NOTE: There is no error on startup as in previous reports. Leaving as Silver due to the DLL issues and minor lag. To create an icon, I made a wrapper script to run the program and the following icon: [Desktop Entry] Kayako Desktop Exec=/home/jim/bin/kayako_desktop.sh Type=Application Categories=Wine; Icon=/home/jim/bin/kayako_desktop_icon.png kayako_desktop.sh contains only: #!/bin/bash env WINEARCH=win32 WINEPREFIX=~/.wine-kayako wine "c:\Program Files\Kayako\Desktop\KayakoDesktop.exe" I was unable to get it running directly from the icon using env as expected, but the wrapper works.

selected in Test Results table below
Operating systemTest dateWine versionInstalls?Runs?Used
Workaround?
RatingSubmitter
CurrentLinux Mint 17 "Qiana" x86_64Oct 06 20141.7.27Yes Yes Silveran anonymous user 

Known Bugs

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